Terms and Conditions for Accommodation Contracts
June 1, 2022
- 1. Scope of Application
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- 01.01Contracts for Accommodation and related contracts, collectively “Accommodation Contract” hereafter, to be entered into between hisoca Hotel, “the Hotel” hereafter, and the Guest shall be subject to these Terms and Conditions herein. Any matter not stipulated in these Terms and Conditions shall be governed by laws and regulations and/or generally-accepted practices.
- 01.02When the Hotel has agreed to conclude a Special Contract which does not violate laws and regulations and/or generally-accepted practices, the said Special Contract shall prevail, notwithstanding the preceding Paragraph.
- 2. Application for Accommodation Contracts
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- 02.01A Guest who intends to apply to the Hotel for an Accommodation Contract will be required to provide the Hotel with the following particulars:
- (1) Name(s) of Guest(s);
- (2) Date of accommodation and estimated time of arrival;
- (3) Accommodation Charges (according, in principle, to Basic Accommodation Charges listed at the Table 1 of this document)
- (4) Other information deemed necessary by the Hotel.
- 02.02If the Guest requests, during his/her stay, an extension of the accommodation beyond the date(s) described in the preceding Sub-Paragraph (2) above, the Hotel shall handle the request as a new application for an Accommodation Contract which is made at the time when the said request is made.
- 02.01A Guest who intends to apply to the Hotel for an Accommodation Contract will be required to provide the Hotel with the following particulars:
- 3. Conclusion of Accommodation Contracts, etc.
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- 03.01The Accommodation Contract shall be deemed to have been concluded at the time when the Hotel has accepted the application described in the preceding Article, unless the Hotel has certified that the Hotel has not accepted the said application.
- 03.01When the Accommodation Contract has been concluded in accordance with the preceding Paragraph, the Guest is required to pay an accommodation deposit set by the Hotel within the limit of Basic Accommodation Charges covering the entire accommodation period, up to the maximum amount equal to the Basic Accommodation Charges for 3 days if the reserved accommodation period exceeded 3 days by the date set by the Hotel.
- 03.03The accommodation deposit shall i) first be appropriated to the final payment of the Accommodation Charge payable and ii) when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, be appropriated to Cancellation Charges as penalty and then to reparations as applicable. If there is still any balance left, it will be repaid to the Guest at the time when the Accommodation Charge is paid as provided in Article 12.
- 03.04If the Guest fails to pay the accommodation deposit described in Paragraph 2 of this Article by the date set by the Hotel as stipulated in the same Paragraph, the Accommodation Contract shall become invalid. However, it is only applied to the case where the Hotel has notified the Guest of the period of payment of the accommodation deposit.
- 03.05Even in the case when an application for accommodation is made and accepted based on the incorrect Accommodation Charges offered by the Hotel through Internet websites or by phone, if such Accommodation Charges are significantly lower than those for the days around the date of accommodation, such acceptance shall be deemed to have been made by mistake under the Civil Code unless the reason why such Accommodation Charges are significantly low is given (such as a “limited” or “special” offer), and the Hotel shall treat such Accommodation Contract as invalid and immediately notify the Guest.
- 4. Special Contracts Requiring No Accommodation Deposit
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- 04.01Notwithstanding the provision of Paragraph 2 of the preceding Article, there are cases where the Hotel accepts a Special Contract requiring no accommodation deposit specified in the said Paragraph, after the conclusion of the Accommodation Contract.
- 04.02When accepting an application for an Accommodation Contract, in the case that the Hotel has not requested the payment of the accommodation deposit specified in Paragraph 2 of the preceding Article, and/or in the case that the Hotel fails to notify the Guest of the period of payment for the said accommodation deposit, the Special Contract described in the preceding Paragraph shall be considered to have been accepted by the Hotel.
- 5. Refusal of Accommodation Contracts
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- 05.01The following are cases where the Hotel will not accept the conclusion of the Accommodation Contract:
- (1) When the application for accommodation does not conform with the provisions of these Terms and Conditions;
- (2) When the Hotel is fully booked and no room is available;
- (3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene laws and regulations against the public order or good public morals;
- (4) When the Guest seeking accommodation is deemed to be corresponding to the following (a) to (c);
- (a) The law in respect to prevention, etc. against illegal actions by gang members (1991 Law item 77) stipulated article 2 item 2 (hereinafter referred to as “gang group”), gang group semi-regular members or gang member related persons and other antisocial forces;
- (b) When gang group or gang members are associates of corporations or other bodies to control business activities;
- (c) When a corporate body has related persons to gang members.
- (5) When the guest seeking accommodation behaves extremely in a mischievous way against other hotel guests;
- (6) When the Guest seeking accommodation is clearly considered to be a patient with an infectious disease;
- (7) When the Guest seeking accommodation has behaved violently and/or demanded an unreasonable burden in regards to the accommodation;
- (8) When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes;
- (9) When the Guest wishing to stay at the Hotel is deemed to be at the risk of not complying with the Hotel Regulations as prescribed by the Hotel within the Hotel; or,
- (10) When the provision of Article of the Tokyo Metropolitan Ordinance is applicable.
- 05.01The following are cases where the Hotel will not accept the conclusion of the Accommodation Contract:
- 6. Right to Cancel Accommodation Contracts by the Guest
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- 06.01The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
- 06.02In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes liable to him/her (except for the case when the Guest has cancelled the Accommodation Contract prior to making payment of the accommodation deposit during the period that the Hotel has requested under the provision of Paragraph 2 of Article 3,), the Guest shall pay Cancellation Charges as penalty specified in the Table 2 of this document. However, in the case where the Hotel has accepted a Special Contract described in Paragraph 1 of Article 4, this provision shall only be applied where the Hotel has notified the Guest of his/her obligation of payment of the Cancellation Charges as penalty for cancellation of the Accommodation Contract when accepting the Special Contract.
- 06.03In the case that the Guest does not appear by 10 p.m. on the day of arrival without an advance notice to the Hotel, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.
- 7. Right to Cancel Accommodation Contracts by the Hotel
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- 07.01The following are cases where the Hotel may cancel the Accommodation Contract without any notice:
- (1) When the Guest is considered likely to behave, in regard to accommodation, in violation of the provisions of the laws and regulations, public order or good public morals, or he/she is considered to have behaved in such a manner;
- (2) When the Guest is clearly deemed to be corresponding to the following (a) to (c).
- Gang group, gang group semi-regular members or gang member related persons and other antisocial forces;
- When a corporate body or other organization where gang groups or gang members control business activities;
- In a corporate body which has persons relevant to gang member in its board members;
- (3) When the Guest in accommodation behaves extremely in a mischievous way against other hotel guests;
- (4) When the Guest is clearly considered to be a patient with an infectious disease.
- (5) When the Guest seeking accommodation has behaved violently and/or demanded an unreasonable burden in regards to the accommodation;
- (6) When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes;
- (7) When the provision of Article of the Tokyo Metropolitan Ordinance is applicable.
- (8) When the Guest smokes in bed or vandalizes fire protection facilities, or does not comply with the matters prohibited by the Hotel (limited only to those matters necessary for fire prevention) among the rules of use prescribed by the Hotel.
- 07.02In the case where the Hotel has cancelled the Accommodation Contract in accordance with the provision of the preceding Paragraph, the Hotel is not entitled to receive any charges for accommodation service, etc. which have not yet been offered to the Guest.
- 07.01The following are cases where the Hotel may cancel the Accommodation Contract without any notice:
- 8. Registration
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- 08.01The Guest will be required to register the following particulars at the front desk of the Hotel on the day of accommodation;
- (1) Name, age, sex, address and occupation of the Guest;
- (2) For non-Japanese guest(s); Nationality, passport number, entry port and entry date into Japan;
- (3) Scheduled date and time of departure;
- (4) Other particulars deemed necessary by the Hotel.
- 08.02In the case that the Guest intends to pay the Accommodation Charges described in Article 12 by using such means other than cash in Japanese currency, such as traveler’s checks, accommodation coupons, credit card, etc., he/she will be required to show them at the time of registration described in the preceding Paragraph.
- 08.01The Guest will be required to register the following particulars at the front desk of the Hotel on the day of accommodation;
- 9. Occupancy Hours of Guest Rooms
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- 09.01The Guest is entitled to occupy the contracted guest room from 3:00 p.m. on the day of arrival until 11:00 a.m. of the following day, except when the Guest stays for more than one night in succession, in which case the Guest may occupy the guest room all day except for the days of arrival and departure.
- 09.02Notwithstanding the provision of the preceding Paragraph, there are cases where the Hotel may permit the Guest to occupy the room in hours other than those specified in the preceding Paragraph, in which case an additional charge will be required as specified below.
(1) 2,500 yen (tax included) per hour for up to 6 hours.
(2) Full room rate for a stay of over 6 hours.
- 10. Observance of House Regulations
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- 10.01While staying in the Hotel, the Guest will be required to observe the House Regulations which are established by the Hotel and posted within the premises of the Hotel.
- 11. Business Hours
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- 11.01The business hours of principal facilities in the Hotel shall be as follows.
- (1) Service Hours of the Front Desk, Cashier, etc.
(a) Closing time of the entrance door: None – Open 24 Hours a day
(b) Front Service: 24 Hours a day - (2) Service Hours for Dining, Drinking and others;
(a) Breakfast: Every day from 7:00 – 9:30 a.m.
(b) Lounge: 24 hours a day
Hours may be shortened or the service suspended for business reasons.
- (1) Service Hours of the Front Desk, Cashier, etc.
- 11.02The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable circumstances of the Hotel. In such cases, the Guest shall be informed by appropriate means.
- 11.01The business hours of principal facilities in the Hotel shall be as follows.
- 12. Payment of Accommodation Charges
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- 12.01The breakdown of the Accommodation Charges, etc. payable by the Guest shall be as listed in the Table 1 of this document.
- 12.02Accommodation Charges and etc. shall be paid by the Guest in cash of Japanese currency or other alternative means acceptable by the Hotel, such as traveler’s check, accommodation coupon, credit card, etc., at the Front Desk at the time of the Guest’s departure or upon request by the Hotel.
- 12.03The Accommodation Charges shall be charged even if the Guest has not voluntarily utilized the accommodation facilities once such facilities have been made available for the Guest by the Hotel.
- 13. Liabilities of the Hotel
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- 13.01The Hotel shall compensate the Guest for any damages, if the Hotel has caused such damages to the Guest in the fulfillment or the non-fulfillment of the Accommodation Contract unless the said damage has been caused due to a cause not liable to the Hotel.
- 13.02The Hotel is covered by a Hotel Liability Insurance in order to deal with unexpected fires and/or other disasters.
- 14. Handling when Unable to Provide Contracted Rooms
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- 14.01Should the guest room contracted for the Guest under the Accommodation Contract become unavailable to be offered, the Hotel shall arrange accommodation of the same standard elsewhere for the Guest insofar as practicable, subject to the consent of the Guest.
- 14.02Notwithstanding the provision of the preceding Paragraph, in cases where the Hotel is unable to offer other accommodation facilities to the Guest, the Hotel shall pay the Guest a compensation fee equivalent to the Cancellation Charges, and the compensation fee will be applied to the reparations. However, in cases where the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
- 15. Handling of Deposited Articles
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- 15.01The Hotel will not accept deposited goods that are cash, valuables, works of art, antiques, fragile goods, liquids or perishables.
- 15.02The Hotel shall compensate the guest for the damage when loss, breakage or other damage is caused to the goods deposited at the Hotel reception by the guest, except in the case when this occurred due to a force majeure reason. However, for goods of which the Hotel has requested the guest to report their type and value but the guest failed to do so, the Hotel shall compensate the guest within the upper limit of 100,000 yen.(税込)を限度としてその損害を賠償します。
- 15.03The Hotel shall compensate the guest for damages or loss to goods, valuables and cash brought into the Hotel premises by the guest but that were not deposited at reception, if the causes of damages or loss are reasons attributable to the Hotel. However, for articles for which the type and value were reported in advance by the guest, the Hotel will compensate the guest within the upper limit of 100,000 yen, unless there was any intent or negligence on the part of the Hotel.
- 16. Custody of Baggage and/or Personal Belongings of the Guest
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- 16.01When the baggage of the Guest is brought into the Hotel prior to his/her arrival, the Hotel will keep it only when such request is accepted by the Hotel and will hand it to the Guest at the time when he/she checks-in at the Front Desk.
- 16.02In a case where the baggage or valuable items of the Guest are left behind after his/her checked out and ownership of the articles are identified, the Hotel shall ask the owner about further instructions. However, when there are no instructions from the owner or when the owner has not been identified, the Hotel shall keep the articles for 7 days including the day when they have been found, and then the articles shall be delivered to a police station near the Hotel. When other items have been left behind in the hotel after the Guest checked out it will be kept for 3 months. However, beverages, foods, newspapers, magazines and other items judged to have been discarded will be disposed the next day after check-out .
- 17. Liability in Regard to Parking
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- 17.01The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for damage caused through intention or negligence on the part of the Hotel in regards to the management of the parking lot.
- Liability of the Guest
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- 18.01In the case that the Hotel has suffered damage due to the intention or negligence by the Guest, the Guest will be required to compensate the Hotel for the said damage.
Table 1. Breakdown of Accommodation Charges (concerning Article 2-1 and 12-1)
Breakdown Total amount to be paid by the guest Accommodation charge Basic Accommodation Charge
(Room charge including breakfast)Additional charge Meals, Drinks and other Expenses Tax Consumption Tax
Occupancy TaxRemarks: The room charge is the usage charge per room and does not change depending on the number of Guests.
Table 2. Cancellation Penalty Charges (concerning Article 6-2)
Cancellation Penalty Charges based on Individual Group days prior and number of rooms 1 to 5 rooms 6 rooms or more No show 100% 100% Accommodation Day 80% 100% 1 Day Prior to Accommodation Day 20% 80% 9 Days Prior to Accommodation Day 40% 20 Days Prior to Accommodation Day 10% Remarks:
- 1.The percentages signifies the Cancellation Penalty Charges to the Basic Accommodation Charges.
- 2.When the number of days contracted are reduced, Cancellation Penalty Charges for the first day shall be paid by the Guest regardless of the number of days shortened.
- 3.Same conditions shall be applied to Day-Use of Guest Room.
- 19. Governing Language
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- 19.01These Terms and Conditions are written and provided both in Japanese and English. In the case of any discrepancy or inconsistency between the two versions of the Terms and Conditions, the Japanese version shall prevail in all aspects.
- 20. Jurisdiction and Applicable Laws
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- 20.01 In the case that any dispute arises from or in relation to these provisions of Terms and Conditions, it shall be referred to the Japanese court having jurisdiction over the location of the Hotel and resolved in accordance with applicable Japanese laws.
The governing language of this document shall be Japanese.
If an English translation hereof is made for reference purpose, only the Japanese original shall have the effect of a contract and such English translation shall have no effect.